Mobile repair services are growing as they significantly reduce costly downtime. Fleet customers are finding that they help keep costs down for maintenance as well as emergencies. This has prompted companies at all levels of the trucking business to open mobile repair services, from manufacturers to third parties:
Among them is Daimler Truck North America, which is partnering with FleetNet America for roadside assistance. Through their joint effort, they’re able to share repair information, simplify diagnosis, and invoicing. This mobile truck service is offered with Daimler’s Freightliner and Western Star trucks.
Hankook Tire has taken mobile service to a different level by launching an app for truck and bus radial tire customers. The app connects to their Hankook Tire Emergency Link Program (HELP) for 24/7 emergency tire mobile service. Thanks to an expanding dealer network, Hancook’s average service time is only around two hours.
Another major game-changer is Verizon connect, a software that offers fleet management and telematics solutions for businesses. It provides roadside assistance to light, medium, and heavy-duty truck customers by coordinating with drivers, managers, and mobile truck services for everything from locksmithing to on-site tire services.
Excel Truck Group continues its tradition of staying ahead of the curve, learning from our customer needs, and now offers mobile repair services. We now can accommodate emergency situations but also helps reduce long-term service cost to our customers. Excel’s highly trained mobile service technicians will be more than happy to assist customers with their remote assistance needs.